TOP TEN “CUSTOMER SERVICE” HABITS THAT
WE STRIVE TO
ACCOMPLISH !
OKLAHOMA
BAPTIST UNIVERSITY
500 WEST
UNIVERSITY, OBU BOX 61309
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Be Prompt And On Time: Don’t Make Customers Wait.
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Provide Clear, Accurate Information.
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Follow Up On Promises.
Strive For Quick Delivery Of Information.
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Go The Extra Mile – Use A “I Can Help You With That”
Attitude.
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Offer Your Customers Options In Following MLC Policies.
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Express Empathy - “How You Say It” Is What Counts.
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Treat Your Customers With Respect (Students, Faculty,
Staff And Co-Workers). They Are The
Most Important Part Of Your Job.
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Give The Customer Your Name, Library Dept.,
And Friendly
Greeting: “May I Help You”.
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Smile And Use Inflection On The Phone. Since People In
Your Presence Have Priority Over
Telephone Callers,
Please Use
Proper Telephone Etiquette.
Ø
Use Good Judgment In All Situations. Be Willing To Refer To Others
If Answer Is Not Known OR To Help In
Difficult Situations.
PLEASE CONTACT THE SUPERVISOR OF A LIBRARY
DEPARTMENT IF THERE IS ANY PROBLEM WITH HOW YOU ARE SERVED IN THAT
DEPARTMENT. IF NO RESOLUTION AT THAT
LEVEL, PLEASE CONTACT THE DEAN OF LIBRARY SERVICES, DR. JON SPARKS.
THANK
YOU! HAVE A NICE DAY!
“This Is The
Day That The Lord Hath Made. I Will
Rejoice And Be Glad In It.”